Real support for every situation.
A driver faces.
Everything you need. Under one roof.
Uber Drivers Union services are built around UK law, TfL licensing requirements, and the specific policies of Uber, Bolt, and other private hire platforms operating in UK.
Most Requested
Deactivation Appeal Support
Uber can suspend or deactivate your account with minimal notice — cutting off your income immediately. Under UK consumer contract regulations and Uber’s own driver terms, you have the right to a fair appeal. We know exactly what works.
- Our team reviews your evidence and drafts your appeal letter on your behalf, then manages submission and follow-up through to a final decision.
- Submission to Uber’s UK driver support team
- Escalation to Uber’s Independent Appeals Process if needed
- Follow-up until a final decision is reached
Most Requested
Pay Dispute & Recovery
Missing trip payments, incorrect fare splits, unlawful deductions — platform earnings errors are far more common than Uber acknowledges. Following the Supreme Court’s Uber BV v Aslam ruling (2021), drivers are entitled to National Minimum Wage protections during working time.
- Our team audits your earnings history and trip records, identifies underpayments, and submits your formal dispute directly — citing UK employment law throughout.
- Identification of underpayments vs. National Minimum Wage
- Formal dispute submission referencing UK employment law
- HMRC reporting support if deductions are unlawful
Accident Support
Accident & Insurance Guidance
When you’re involved in an accident as a private hire driver in the UK, the insurance situation is more complex than standard motor cover. Uber’s fleet insurance policy, your own private hire vehicle insurance, and TfL’s requirements all interact in ways that can leave drivers unprotected if not handled correctly.
- We guide you through every step after an accident — identifying which insurance applies, helping you file your claim, and referring you to a specialist solicitor if needed.
- Help identifying which insurance period applies
- Support filing a claim with Uber’s insurer (Wakam)
- Referral to specialist motor accident solicitors if needed
Background Checks
DBS & Background Check Disputes
All private hire drivers in the UK require an enhanced DBS (Disclosure and Barring Service) check. If your DBS check contains incorrect information, spent convictions that should be filtered, or errors — this can wrongly prevent you from obtaining or renewing your PHV licence. You have rights under the Rehabilitation of Offenders Act 1974.
- We review your DBS certificate with you, identify errors, and manage the dispute and correction process directly with the relevant authority.
- Guidance on the DBS dispute and correction process
- Support challenging TfL or council licensing refusals
- Referral to regulated legal advisers for complex cases
Legal Referrals
Employment Law & Legal Referrals
When a case exceeds what advocacy can resolve, we connect you with regulated solicitors and employment law specialists who understand the gig economy in the UK. Our network includes firms experienced in Employment Tribunal claims, worker status disputes, and personal injury arising from private hire work.
- Worker status claims under the Employment Rights Act 1996
- Employment Tribunal support for unfair treatment
- Holiday pay claims following Supreme Court precedent (Uber v Aslam 2021)
- National Minimum Wage enforcement via HMRC
- Personal injury referrals for accident-related claims
- Data subject access requests (DSAR) to Uber under UK GDPR
How we handle your case.
A straightforward process designed to get you results, not paperwork.
01
You join and tell us what's happened
02
We review and assess your case
03
We prepare your response or appeal
04
We follow it through to resolution
Ready to stop
driving alone?
Join 1000+ drivers who don’t navigate UK employment law alone. From your first message, our team handles your case — appeals, disputes, and DBS challenges — start to finish.