Get in touch
respond to every message.
Within 24hrs.
Whether you need urgent help with a deactivation, have a question about your rights, or simply want to know if we can help — send us a message and a real person will reply.
Case Support
For active cases — deactivation appeals, pay disputes, DBS issues, accident guidance, and legal referrals. Include as much detail as possible so we can assess your situation quickly. Members receive priority response.
General Enquiries
For questions about membership, how we work, feedback on our service, partnership enquiries, or anything else that doesn’t fit another category.
Urgent — Just Deactivated?
Use the form on this page and select “Deactivation — urgent” from the topic dropdown. The first 72 hours after a deactivation are critical — we prioritise these submissions and aim to respond within 24 hours on working days.
Send Us A Message
Fill in the details below. The more context you give us, the faster we can assess how to help